Security & Compliance
Committed to Upholding Program Requirements
Compliance is at Our Core
Led by our Chief Compliance Officer, a robust compliance team and a committed quality team, we operate as a First Tier, Downstream, and Related (FDR) entity – adhering to all CMS regulations and client requirements.
Our Compliance and Privacy Program is in Place to:
Monitor, interpret and apply relevant state and federal regulations
We are experts at interpretation and operationalization
We develop process for deployment and adoption of regulations and changes
Assure adherence to the Seven Fundamental Elements of an Effective Compliance Program (OIG)
Train team members in HIPAA, Compliance, and FWA
Collaborate with client's compliance team
Complete regular audits, including clean desk and call/non-call quality assurance audits
Restrict print and email access, and enact role-based securities
Update and enforce internal policies and procedures
Uphold our code of conduct and ethics guidelines
Robust Security Framework
of physical, administrative and technical controls, providing your healthcare organization with the most highly-compliant solutions on the market.
Security Controls & Risk Management
PCI DSS Compliant
Managed by our dedicated information security team, and led by the Information Security Officer, Convey’s security program ensures business continuity and integrity through a defense in depth strategy to mitigate known, or potential, risks.