CONNECT

Elevate your Medicare member experience with automation.
Miramar:Connect consolidates steps and addresses Medicare member needs with dynamic member services and customer experience technology.

Miramar:Connect is an integrated, multi-channel system with automation capabilities.

Click-to-chat and online payments capabilities allow your members to handle basic tasks self-sufficiently. Enhanced IVR allows for agent selection based on skills and expertise. The Customer Experience Interface empowers call center agents to provide exceptional customer service to your members. This interface aggregates pertinent member data – including member-specific action items and alerts automatically reconciled to the member record – resulting in limited screen / system navigation.

Miramar:Connect supports the health plan by:
=

Aiding the enrollment process and housing enrollment information

=

Acting as a CRM tool / CRM support

5

Collecting potential member information via plan inquiries

5

Collecting and tracking of broker information

=

Reducing call time and call center costs due to increased agent efficiency

=

Providing a member-facing web portal

=

Maintaining CMS compliance

Miramar:Connect enhances and elevates other Miramar modules with streamlined processes for achieving compliant One-Call Resolution:

Reduced Navigable Screens for Customer Service Rep

Enhanced IVR Technology

Script Automation, Including PHI Confirmation

z

Real-Time Member Status Updates and Alerts

l

Note Templates

Enhanced Work Queues

1

Exhibit Triggering

Miramar:Connect

=

Customer Experience Interface

=

Automated At Risk Member Identification

=

Work Queues – Escalation and Follow Up

=

Member Alerts and Action Items

=

CTI Integration

=

Work PHI ValidationQueues – Escalation and Follow Up

=

Coverage Determination (Intake Only)

=

Appeals (Intake Only)

=

IVR Self Service Solutions

=

RPA – Robotic Process Automation Tools

=

Self Service Portals

=

Multi-Channel (Click-to-Chat)

Questions?

Contact one of our sales representatives to learn more.
They will quickly get you in touch with the subject matter experts and ensure your detailed questions are answered.

Subscribe to Download White Paper Now!



Get in Touch


Please fill out the form below.


Request a Demo


Please fill out the form to request a demo.


Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!