CMS-Compliant OTC Services
As the market-leading provider of supplemental OTC benefit administration services, we can provide your health plan with what is needed to offer the OTC solutions that members genuinely appreciate.
Supported by both our technology and our services, we provide a proven OTC benefits program that eliminates your team from having to operate the program – allowing you to focus on your core competencies
Convey administers OTC benefits for 3,500,000+ members
How it Works
Through our experience serving more than 3.5+ million plan members, we have the expertise needed to provide comprehensive member-centric OTC services.
We provide everything needed to ensure the success of your OTC benefit programs.
Exceptional service to your membership
Product procurement and delivery to the member’s home
OTC catalog product selection, printing, and mailing
Multi-channel member outreach capabilities
Comprehensive & Integrated OTC Technology
Specifically built to manage and support the OTC program, our technology platform easily exchanges member data with client interfaces, and empowers advocates to provide a pleasant buying experience for members.
Eligibility file processing - from all formats
Comprehensive CMS reporting
Shipping, mailing, website, and dialer integration
Role-based security measures
Member interaction and benefit tracking
Security & Compliance
Working with our technology team to properly maintain our IT systems (HIPAA, PHI, PCI, Privacy and Security), our compliance team focuses on upholding all regulatory requirements